Your privacy is important to us. We strive to ensure that our use of your personal information or personal data is lawful, reasonable, and relevant to our business activities, with the ultimate goal of improving our services and your experience.
This privacy policy sets out what personal information we collect from you when you use our site (which could be our online platform, mobile site, an application or any other electronic platform), how we collect your personal information, why we collect it and how we use it, and related matters.
Please read this privacy policy carefully to understand our views and practices regarding your personal information and how we will treat it (even if you’re a long-standing site user) and contact us if you need any clarity or assistance, using the contact details set out at the end of this policy.
This privacy policy is applicable to MultiChoice South Africa Holdings (Pty) Ltd and its subsidiaries. This privacy policy should be read in conjunction with the standard terms and conditions of our group companies and must be applied with due consideration and compliance with South African privacy, protection and other consumer laws as applicable.
DStv www.dstv.com
Mnet m-net.dstv.com/South/home
Supersport www.supersport.com
GOtv southafrica.gotvafrica.com/Get-GOtv
DStv Media Sales www.dstvmediasales.com
For Irdeto customers, please visit the Irdeto online platform at www.irdeto.com for their specific terms and conditions and their privacy and cookie policies.
For Showmax customers, please visit the Showmax online platform at www.showmax.com for their specific terms and conditions and their privacy and cookie policies.
For MultiChoice Africa customers, please view the applicable country site where you will find their terms and conditions and privacy and cookie policies.
All the above sites can be accessed from our main MultiChoice Group online platform www.multichoice.com
This privacy policy applies to you as a customer or as a guest, namely a person who accesses or registers on our platforms, regardless of the device which you use to access it (e.g. a computer, mobile phone, tablet etc).
This privacy policy does not apply to other parties’ sites, products or services, such as sites linked to, from or advertised on our site, or sites which link to or advertise our site.
Personal information refers to information about an identifiable person, such as your name and surname, gender, age, date of birth, contact details (phone number and email) and address, physical location, ID number and your image.
Other information which might be “personal” information may include:
We collect your personal information in four ways, namely
Some areas of our site may require you to submit certain information in order for you to register for certain services or benefit from specified features, such as when you register on our platforms, request to receive any newsletters or similar subscriptions or tips/pointers, or participate in a particular activity, such as a game, promotional competition or other promotion (collectively referred to as the “value added services”). If you contact us, we may keep a record of that correspondence.
If you want to take advantage of any of our site sharing features, we will ask you to create a publicly visible profile, indicating, for example, your username, e-mail address and, if you so wish, your photo.
Our site may also collect personal information from you by asking you specific questions and by permitting you to communicate directly with us, for example via e-mail, feedback forms, site comments and forums.
In these situations, we will
The information we may actively collect from you may include your:
We passively collect some of your personal information from the device which you use to access and navigate through our site, using various technological means.
One of the key ways in which we collect information passively is using server logs to collect and maintain log information.
We also use cookies and anonymous identifiers which enable our computer system to recognise you when you next visit our site, to distinguish you from other site users and to improve our service to you. Please refer to our Cookie Policy here
We may allow you to log onto our site, or create a profile on our site, by using Facebook Connect or another social networking site authentication option.
By collecting information from social networking sites we enable you to enrich your profile on our site, your game-play and your social experience by enabling you to share your information (e.g. posts, photos, videos, contacts, etc) which is stored on that site without you having to actively give us all that information – all you need to do is login using your username and password and give us your permission to access and use that information.
There are two kinds of information which we collect from social networking sites, namely basic information and extended information.
Basic information
Basic information is information which you have put on a social networking site which you have made public in accordance with your privacy settings on the relevant social networking site.
This could include your name and surname, username or user-ID number, your profile picture or its URL, your e-mail address, the physical location of your device, your gender, your date of birth, and any other information which you have decided to share publically (i.e. the information which you have put on your social networking site profile for anyone to see).
We will access your basic information from a social networking site only:
Extended information
Extended information is information which you have put on a social networking site over and above the basic information. This could include your additional identifying information and contact details, biographical information, educational history, personal preferences, religion, your “friends” or contacts on the social networking site, your “likes” and “dislikes”, information you have “shared”, your recommendations to your friends or other social networking site contacts, your game scores and rankings, and any other information which you have put on, or actions you have done, on a social networking site, and any other information which you permit us, from time to time, to passively collect from a social networking site.
We will collect from the relevant social networking site your extended information only if and to the extent that you give us permission to do so. You can decide the layers of extended information which you want to share with us and manage it either through our site or the relevant social networking site (e.g. you might decide, depending on your personal preferences, to allow us to post on your wall when you win a game or to send a notification to your Facebook friends on your behalf.
We may offer you the ability to import your address book contacts or to manually enter third parties’ contact details in order to populate your invite list on our site (“your contacts”). You may authorise us to send your communications to your contacts on your behalf (e.g. to send your contact an e-mail or notification from you or on your behalf inviting him/her to join your online game sports pool).
Each application on our site will have its own default privacy setting. You can manage your settings at the time of giving us your permission or at any time thereafter by clicking on ”My Profile” on the applicable platform, or in any other manner which we make available from time to time.
Your permission will expire if you do not access our site for a period of 60 continuous days. If it expires, you will need to refresh it when you next log in to our site.
We only receive information from social networking sites – we do not give them access to any of your personal information.
We collect some personal information passively from our affiliates and third-party service providers, purely to supplement information which you have already agreed to give us, to supplement your user profile on our site.
We use the information we collect to provide, maintain, and improve our services, to develop new ones, and to protect us, our services and our users. We constantly strive to improve our users’ experience, and so we also use the information we collect in order to offer you information and content which is more appropriately tailored for you.
We may collect and use your personal information to:
We will get your permission before collecting or using your personal information for any other purpose.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
In order to verify your identity should you request a copy of your data or information about your data, we may ask for a copy of your passport, driving licence, national identity card or birth certificate.
Only the following information is compulsory: Your e-mail address and username. In order to access any of the value-added services you will need to identify yourself as a MultiChoice subscriber with a SmartCard number of a living person (not a bot).
All other information is optional. If you do not agree to share your compulsory information with us, then you will not be able to make full use of the features that are offered to registered users. If you do not agree to share your optional information with us, then you may not be able to enjoy all of our platform features and functionality.
We retain all personal information which we collect from you (except for the information referred to below) unless there is a valid technical, legal or business reason for us to delete, destroy or de identify it (“retained information”).
We will not retain the following information if you ask us not to –
We may keep all retained information for as long as you continue to access our site and for three years thereafter:
Notwithstanding the above, and any other provision of this privacy policy, we may keep some or all of your personal information if and for as long as:
We will not disclose, for commercial gain or otherwise, your personal information other than as set out in this privacy policy or with your permission.
We may disclose or share your personal information to or with:
We may use your personal information to compile profiles for statistical purposes and may freely trade with such profiles and statistical data, provided that the profiles or statistical data cannot be linked back to you by a third party.
We will get your permission before disclosing your personal information to any third party for any other purpose.
When you register on our platforms you may choose whether to receive marketing communications from us. You may also manage it in your privacy settings on our site.
You may refuse to accept, require us to discontinue, or pre-emptively block any approach or communications from us if that approach or communication is primarily for the purpose of direct marketing (“direct marketing communications”).
You may opt out of receiving direct marketing communications from us:
If you have opted out in accordance with the above, we will:
You may (in terms of the Consumer Protection Act, 2008) register a pre-emptive block against direct marketing communications. If you do so, we will not send you direct marketing communications unless you have expressly consented to receiving direct marketing communications from us.
We will not send you direct marketing communications at home at any period during which it is prohibited by law to do so, unless you have expressly or implicitly requested or agreed otherwise.
All information you provide to us is stored on our secure servers or those of our trusted partner services.
We implement appropriate, generally accepted technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage, including encryption where appropriate.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee 100% security of your data transmitted to our servers using the internet and any transmission is at your own risk.
We take reasonable technical and organisational measures to secure the integrity of information we collect about you, using accepted technological standards to –
In particular:
We are not responsible for the privacy practices of a third-party site to which there may be a link on our site or to which you may log in from our site (e.g. integrated social networking services).
We advise you to read the privacy policy of each site which you visit and to determine your privacy settings in accordance with your personal preferences.
In certain instances, we may give you the option to manage some of your privacy settings on integrated social networking sites from our sites (e.g. to enable you to determine which of your personal information you would like to share via our site).
We may change this privacy policy from time to time. If we do so, we will post the revised policy on our site and take reasonably practicable steps to ensure that you are aware of the updated privacy policy (including, if we have your e mail address, e-mailing you notifications of the updated privacy policy).
Complaints
This privacy policy gives effect to many of our responsibilities as a responsible party or a data controller in terms of the applicable legislation in the respective countries where we operate.
If you have a concern about the way we are handling your information, for example if you feel we:
If you wish to complain about how we have processed your personal information, or how your complaint has been handled, please contact us with the following information by sending an email to privacy@multichoice.co.za.
Our local Data Protection Officer (DPO) or Information Officer (IO), will acknowledge receipt of your complaint within 20 business days.
While we try to respond as promptly as possible, resolution times will vary depending on the nature of the complaint. Our DPO will liaise with our relevant departments to investigate your complaint. You will be notified of the outcome of your complaint as well as any action taken.
If you are unhappy with how your complaint was handled, or the outcome of your complaint, then you may appeal, by writing to our head of compliance at compliance@multichoice.co.za, outlining your reasons.
If you remain unhappy after the appeals process you may forward your complaint to the Information Regulator:
or the Information Regulator (South Africa)
SALU Building,
316 Thabo Sehume Street, Pretoria
Tel: 012 406 4818
Fax: 086 500 3351
More information can be found at http://www.justice.gov.za/inforeg/
Abusive, persistent or vexatious correspondence and complaints
For the purposes of lodging complaints, it is the complaint which must be vexatious and not the individual making the complaint.
While we differentiate between people who make numerous complaints because they think things have gone wrong and people who are simply being difficult, we do understand that sometimes complainants act in distress, and we will make reasonable allowance for that.
We may decide not to attend to the complaint based on one or more of the following reasons:
Queries
We hope this notice has helped you to understand how and why we collect and process your personal data to enable you to use our site and our services.
If you are a customer of a MultiChoice South Africa company and wish to know more about how your personal data is being processed by us (or any of our third parties), please contact our Data Privacy Officer at privacy@multichoice.co.za. This email address is actively monitored, and we endeavour to respond to all requests within 20 business days.
Our online platform and mobile app use cookies. Insofar as those cookies are not strictly necessary for the provision of our online platform, mobile app and services, we will ask you to consent to our use of cookies when you first visit our online platform or install and open our mobile app.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use cookies for the following purposes:
The information which we may passively collect from your device may include your identifying information, contact details, device and device event information, site activity information, log information, telephony log information, location information, unique application numbers (see paragraph 9 above) and any other information which you permit us, from time to time, to passively collect from your device.
The names of these cookies change from time to time and sometimes from session to session. If you have a query about a specific cookie, please contact us with the name and value of the cookie so that we can identify its purpose.
Our service providers use cookies and those cookies may be stored on your computer when you visit our online platform.
The names of these cookies change from time to time and sometimes from session to session. If you have a query about a specific cookie, please contact us with the name and value of the cookie so that we can identify its purpose.
Any questions? Please contact enquiries@multichoice.co.za
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
https://support.google.com/chrome/answer/95647?hl=en (Chrome)
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
http://www.opera.com/help/tutorials/security/cookies/ (Opera)
https://support.apple.com/kb/PH21411 (Safari)
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)
If you block cookies for this online platform, you may not be able to use all the features available on the site.
You can contact us:
using our online contact process or by email, using privacy@multichoice.co.za
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Version 1.0; 21 January 2019